OnCRM is an enterprise customer management application on the phone, supporting many types of business models: B2B, B2C, B2B2C. OnCRM helps businesses easily centrally manage customer information, track interaction history between employees and customers, save time and costs, and increase service quality and revenue growth. for Business.Outstanding features of OnCRMs customer management application:CENTRAL MANAGEMENT OF PERSONAL/BUSINESS CUSTOMERS DATABusiness support feature categorizes the set of customers to take care of (Lead / Contact / Business). Through this, businesses can understand the needs of each customer to easily interact, helping to increase the conversion rate of potential customers into customers. The application allows users to query data quickly, saving time and cost of customer management.MANAGEMENT SALES PIPELINEOnCRM allows businesses to create multiple customer care cycles to suit each industry. Businesses can track the customer care process in detail, through which businesses can assess the quality of customer care of each employee.SMALL CUSTOM SCOREOnCRM allows businesses to manually set up more information fields to match the data collection needs of customers.SET UP MISSION/MATERIALThe application allows users to create tasks / appointments with customers, with the management role being able to assign tasks to employees. From the initiated tasks/appointments, OnCRM sorts and displays that task/appointment by time of day.CHECK-IN/ CHECK-OUTWith the integration of Google API, the system allows users to set up the location for the appointment, perform check-in / check-out at that location. Through check-in and check-out time, the system gives an overview of customer contact time and total number of completed appointments of each employee.Integrate ONCALLER PBXThanks to the integration with the OnCaller switchboard, businesses can make calls right on the application. Users can review call history and listen to recording files with customers.NOTIFICATIONThe push notification system reminds users when new data is generated, there is changed data, when the task/appointment is up to the time to perform/complete to help optimize customer care.
BTP-CRM
